Last modified: November 26, 2018
Recovery Friend ("Company" or "We") respect your privacy and are committed to
protecting it through our compliance with this policy.
This policy describes the information we may collect from you or that you
may provide when you visit the website www.recoveryfriend.org (our "Website")
and our practices for collecting, using, maintaining, protecting, and
disclosing that information. We are a marketplace and online platform for
professionals. People use our Website to find and be found for business
opportunities and to connect with others and with information. Our
registered users (“Members”) share their identities, exchange knowledge and
professional insights, post and view content, learn and find business
opportunities. Content and Facility Profiles posted by Members are viewable
Visitor to our Website.
This policy applies to information we collect:
On this Website.
In e-mail, text, and other electronic messages between you and this
When you interact with our advertising and applications on
third-party websites and services, if those applications or
advertising include links to this policy.
It does not apply to information collected by:
us offline or through any other means, including on any other
website operated by Company or any third party; or
any third party, including through any application or content
(including advertising) that may link to or be accessible from or
on the Website.
Please read this policy carefully to understand our policies and practices
regarding your information and how we will treat it. If you do not agree
with our policies and practices, your choice is not to use our Website. By
policy may change from time to time (see
below). Your continued use of this Website after we make changes is deemed
to be acceptance of those changes, so please check the policy periodically
Children Under the Age of 13
Our Website is not intended for children under 13. No one under age 13 may
provide any information to or on the Website. We do not knowingly collect
personal information from children under 13. If you are under 13, do not
use or provide any information on this Website or on or through any of its
features. If we learn we have collected or received personal information
from a child under 13 without verification of parental consent, we will
delete that information. If you believe we might have any information from
or about a child under 13, please contact us at: firstname.lastname@example.org
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our
Website, including information:
by which you may be personally identified, such as name, postal
address, e-mail address, telephone number, or any other identifier
by which you may be contacted online or offline ("personal
that is about you but individually does not identify you, such as
online usage activities; and
about your internet connection, the equipment you use to access our
Website and usage details.
We collect this information:
Directly from you when you provide it to us.
Automatically as you navigate through the site. Information
collected automatically may include usage details, IP addresses,
and information collected through cookies, web beacons, and other
From third parties, for example, our business partners.
Information You Provide to Us. The information we collect on or through our
Website may include:
Information you provide by filling in forms on our Website. This
includes information provided at the time of registering to use our
Website, subscribing to our Facility Profile listing service,
posting material or requesting further services. We may also ask
you for information when you report a problem with our Website.
Records and copies of your correspondence (including e-mail
addresses), if you contact us.
Your responses to surveys that we might ask you to complete for
Details of transactions you carry out through our Website and of
fulfilling your orders. You may be required to provide financial
information before placing an order through our Website.
Your search queries on the Website.
You also may provide information to be published or displayed ("posted") on
public areas of the Website or transmitted to other users of the Website or
third parties (collectively, "User Contributions"). Your User Contributions
are posted on and transmitted to others at your own risk. User
Contributions you post via your Facility Profile will become publicly
available and can potentially be viewed by anyone. Your posting to such
public areas of the Website constitutes consent to share such information
publicly, and you should assume that such information will be widely
disseminated, including via search engines and other tools to locate
information online (e.g., internet archive).
Information We Collect Through Automatic Data Collection Technologies. As
you navigate through and interact with our Website, we may use automatic
data collection technologies to collect certain information about your
equipment, browsing actions, and patterns, including:
Details of your visits to our Website, including traffic data,
location data, logs, and other communication data and the resources
you access and use on the Website.
Information about your computer and internet connection, including
your IP address, operating system, and browser type.
We also may use these technologies to collect information about your online
activities over time and across third-party websites or other online
services (behavioral tracking).
The information we collect automatically is statistical data and does not
include personal information, but we may maintain it or associate it with
personal information we collect in other ways or receive from third
parties. It helps us to improve our Website and to deliver a better and
more personalized service, including by enabling us to:
Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize
our Website according to your individual interests.
Speed up your searches.
Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
Cookies (or browser cookies). A cookie is a small file placed on
the hard drive of your computer. You may refuse to accept browser
cookies by activating the setting on your browser. However, if you
select this setting you may not access certain parts of our
Website. Unless you have adjusted your browser setting so it will
browser to our Website.
Flash Cookies. Certain features of our Website may use local stored
objects (or Flash cookies) to collect and store information about
your preferences and navigation to, from, and on our Website. Flash
cookies are not managed by the same browser settings as used for
Web Beacons. Pages of our Website and our e-mails may contain small
electronic files known as web beacons (also referred to as clear
gifs, pixel tags, and single-pixel gifs) that permit the Company,
for example, to count users who have visited those pages or opened
an e-mail and for other related website statistics (for example,
recording the popularity of certain website content and verifying
system and server integrity).
Some content or applications, including advertisements, on the Website are
served by third-parties, including advertisers, ad networks and servers,
content providers, and application providers. These third parties may use
cookies alone or with web beacons or other tracking technologies to collect
information about you when you use our website. The information they
collect may be associated with your personal information or they may
collect information, including personal information, about your online
activities over time and across different websites and other online
services. They may use this information to provide you with interest-based
(behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they
may be used. If you have questions about an advertisement or other targeted
content, contact the responsible provider directly.
How We Use Your Information
We use information we collect about you or that you provide to us,
including any personal information:
To present our Website and its contents to you.
To provide you with information, products, or services you request
To fulfill any other purpose for which you provide it.
To provide you with notices about your account.
To carry out our obligations and enforce our rights arising from
any contracts entered into between you and us, including for
billing and collection.
To notify you about changes to our Website or any products or
services we offer or provide though it.
To allow you to participate in interactive features on our Website.
In any other way we may describe when you provide the information.
For any other purpose with your consent.
We may also use your information to contact you about goods and services
that may interest you. We may use the information we have collected from
you to enable us to display advertisements to our advertisers' target
audiences. Even though we do not disclose your personal information for
these purposes without your consent, if you click on or otherwise interact
with an advertisement, the advertiser may assume that you meet its target
We limit access to your personal information to employees who we believe
reasonably need to come into contact with that information to provide
products or services to you or in order to do their jobs.
Disclosure of Your Information
We may disclose aggregated information about our users, and information
that does not identify any individual, without restriction.
We may disclose personal information we collect or you provide as described
To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use
to support our business and who are bound by contractual
obligations to keep personal information confidential and use it
only for the purposes for which we disclose it to them.
To a buyer or other successor if a merger occurs, divestiture,
restructuring, reorganization, dissolution or other sale or
transfer of some or all of Recovery Friend's assets, whether as a
going concern or as part of bankruptcy, liquidation, or similar
proceeding, in which personal information held by Recovery Friend
about our Website users is among the assets transferred.
To third parties to market their products or services to you if you
have not opted out of these disclosures. We contractually require
these third parties to keep personal information confidential and
use it only for the purposes for which we disclose it to them.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the
With your consent.
We may also disclose your personal information:
To comply with any court order, law, or legal process, including to
respond to any government or regulatory request.
To enforce or apply our
terms of sale
and other agreements, including for billing and collection
If disclosure is necessary or appropriate to protect the rights,
property, or safety of Recovery Friend, our customers or others. This
includes exchanging information with other companies and
organizations for fraud protection and credit risk reduction.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information
you provide to us. We have created mechanisms to provide you with the
following control over your information:
Tracking Technologies and Advertising. You can set your browser to
refuse all or some browser cookies, or to alert you when cookies
are being sent. To learn how you can manage your Flash cookie
settings, visit the Flash player settings page on Adobe's website.
be inaccessible or not function properly.
Disclosure of Your Information for Third-Party Advertising. If you
do not want us to share your personal information with unaffiliated
or non-agent third parties for promotional purposes, you can opt
out by checking the box on the form on which we collect your data
(the order/registration form). You can also always opt out by
sending us an e-mail stating your request to
Promotional Offers from the Company. If you do not wish to have
your contact information used by the Company to promote our own or
third parties' products or services, you can opt out by checking
the relevant box located on the form on which we collect your data
(the order/registration form) or at any other time by sending us an
e-mail stating your request to email@example.com. If we have
sent you a promotional e-mail, you may send us a return e-mail
asking to be omitted from future e-mail distributions. This opt out
does not apply to information provided to the Company because of a
product purchase, warranty registration, product service experience
or other transactions.
Targeted Advertising. If you do not want us to use information we
collect or that you provide to us to deliver advertisements
according to our advertisers' target-audience preferences, you can
opt out by checking the relevant box located on the form on which
we collect your data (the order/registration form) or at any other
time by sending us an e-mail stating your request to
We do not control third parties' collection or use of your information to
serve interest-based advertising. However. these third parties may provide
you with ways to choose not to have your information collected or used in
this way. You can opt out of receiving targeted ads from members of the
Network Advertising Initiative ("NAI") on the NAI's website [hyperlink to
Accessing and Correcting Your Information
If you are a Member, you can review and change your personal information by
logging into the Website and visiting your Facility Profile page.
All Members and Visitors may also send us an e-mail at
firstname.lastname@example.org to request access to, correct, or delete any
personal information you have provided to us. We cannot delete your
personal information except by also deleting your user account. We may not
accommodate a request to change information if the change would violate any
law or legal requirement or cause the information to be incorrect. We may
retain and use your information as necessary to comply with our legal
obligations, resolve disputes, and enforce our agreements.
If you delete your User Contributions from the Website, copies of your User
Contributions may remain viewable in cached and archived pages or might
have been copied or stored by other Website users. Proper access and use of
information provided on the Website, including User Contributions, is
Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of our Website that
are California residents to request certain information regarding our
disclosure of personal information to third parties for their direct
marketing purposes. To make such a request, please send an e-mail to email@example.com.
Your EU Data Subject Rights
EU individuals have the following rights (when acting as a processor,
individuals must exercise these rights with the data controller):
Access, Rectification, Portability and Deletion. You have the right
to access your personal information held by us. You may do so by
sending an email to
. In addition, you may also have the right to request that certain
personal information be exported to another provider where
technically feasible, and under certain conditions to object to or
restrict our use of certain personal information.
Withdraw Consent. Where we process your personal information on the
basis of your consent, you have the right to withdraw your consent
without affecting the lawfulness of processing based on consent
before its withdrawal.
Object to Processing. You have the right to object to processing
(including profiling) based on legitimate interest grounds, where
we are relying upon legitimate interests to process personal
information. If you object, we must stop that processing unless we
can demonstrate compelling legitimate grounds for the processing
that override your interests, rights and freedoms, or we need to
process the personal data for the establishment, exercise or
defence of legal claims. Where we rely upon legitimate interest as
a basis for processing we believe that we can demonstrate such
compelling legitimate grounds, but we will consider each case
Object to Marketing. You have the right to object to our use of
your personal information (including profiling) for direct
marketing purposes, such as when we use your personal data to
invite you to our promotional events.
Right to Lodge a Complaint. You may lodge a complaint with a
supervisory authority. Any requests in relation to your rights
should be directed to
. Please remember that certain services will not be available if
you withdraw your consent, or otherwise delete or object to our
processing of certain personal information. We will respond to your
request under applicable law, and we will inform you if we do not
intend to comply with your request.
If you live in the European Economic Area (“EEA”) or in Canada, the data we
collect from you may be transferred to, or accessed in, and stored at a
location outside the EEA and Canada that may not provide equivalent levels
of data protection as your home jurisdiction. When Company stores personal
data outside the EEU, the data will be stored in the United States. We will
take steps to ensure that your personal data receives an adequate level of
protection in the jurisdictions in which we process it. It may also be
processed by staff operating outside the EEA and Canada who work for us or
for one of our service providers. Such staff may process and store your
information and provide support services. By submitting your personal
information, you agree to this transfer, storing or processing. We will
ensure that your personal information is treated securely and under this
We have implemented measures designed to secure your personal information
from accidental loss and from unauthorized access, use, alteration, and
disclosure. All information you provide to us is stored on our secure
servers behind firewalls. Any payment transactions will be encrypted using
The safety and security of your information also depends on you. Where we
have given you (or where you have chosen) a password for access to certain
parts of our Website, you are responsible for keeping this password
confidential. We ask you not to share your password with anyone. We urge
you to be careful about giving out information in public areas of the
Website like message boards. The information you share in public areas may
be viewed by any user of the Website.
Unfortunately, the transmission of information via the internet is not
completely secure. Although we do our best to protect your personal
information, we cannot guarantee its absolute security. We are not
responsible for circumvention of any privacy settings or security measures
on the Website.
page. If we make material changes to how we treat our users' personal
information, we will notify you by e-mail to the e-mail address specified
in your account or through a notice on the Website home page. The date the
are responsible for ensuring we have an up-to-date active and deliverable
e-mail address for you, and for periodically visiting our Website and this
practices, contact us at: firstname.lastname@example.org.